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Shipping
Policy
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- We ship orders the next business day (orders made on Friday
will ship Monday).
- We ship from our factory in California.
- Orders are shipped UPS ground, unless other service is
requested.
- UPS ground service normally takes 5-7 business days; service
to the west coast may take only 2-3 business days.
- UPS orange service is guaranteed in three business days.
- If you have not received your order within two weeks,
or if you have any other questions regarding your transaction,
please contact us at info@firelight.com Please be sure to
provide your name, email address, and the date of your purchase
when requesting an update. We answer emails Mon-Fri during
business hours. Please be patient when requesting information
over the weekend.
- We at Firelight Glass are working to improve our shipping
options. Next year we will and offer an automated tracking
system through UPS for your convenience.
- We guarantee 100% Customer Satisfaction and will accept
all returns for full credit.
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| Thank you for shopping at Firelight Glass! For more information see our
Customer Service page. |
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