Shipping Information

Shipping Policy

  • We ship orders the next business day (orders made on Friday will ship Monday).
  • We ship from our factory in California.
  • Orders are shipped UPS ground, unless other service is requested.
  • UPS ground service normally takes 5-7 business days; service to the west coast may take only 2-3 business days.
  • UPS orange service is guaranteed in three business days.
  • If you have not received your order within two weeks, or if you have any other questions regarding your transaction, please contact us at info@firelight.com Please be sure to provide your name, email address, and the date of your purchase when requesting an update. We answer emails Mon-Fri during business hours. Please be patient when requesting information over the weekend.
  • We at Firelight Glass are working to improve our shipping options. Next year we will and offer an automated tracking system through UPS for your convenience.
  • We guarantee 100% Customer Satisfaction and will accept all returns for full credit.
Thank you for shopping at Firelight Glass! For more information see our Customer Service page.