Shipping Information

Shipping Policy

  • We ship orders the next business day (orders made on Friday will ship Monday).
  • We ship from our factory in California.
  • Orders are shipped UPS ground, unless other service is requested.
  • UPS ground service normally takes 5-7 business days; service to the west coast may take only 2-3 business days.
  • UPS orange service is guaranteed in three business days.
  • If you have not received your order within two weeks, or if you have any other questions regarding your transaction, please contact us at Please be sure to provide your name, email address, and the date of your purchase when requesting an update. We answer emails Mon-Fri during business hours. Please be patient when requesting information over the weekend.
  • We at Firelight Glass are working to improve our shipping options. Next year we will and offer an automated tracking system through UPS for your convenience.
  • We guarantee 100% Customer Satisfaction and will accept all returns for full credit.
Thank you for shopping at Firelight Glass! For more information see our Customer Service page.