Whether you wish to place an order, request product information, or solve a particular problem, you may contact us at:

Phone: 1.800.821.7112
Fax: 1.800.452.8348
Mail: 2181 Williams St., San Leandro CA 94577

Our staff is available Monday through Friday, 9:00 am to 4:30 pm Pacific Time. We make every attempt to respond quickly to your concerns; we are a small company with a limited staff, and occasionally cannot keep up with all customer requests. We hope you will be patient as we continue to upgrade our service to you.

Frequently asked questions–click on any topic


Firelight Glass collects customer information to fulfill orders and to notify customers of product introductions and special offers. We do not sell or share customer information with any third party. Please click here for more information.


We ship orders on the following business day. Please click here for more information.


Firelight Glass guarantees your satisfaction. You may return your purchase for any reason and receive a full refund. We are proud members of the Better Business Bureau; no customer has filed a complaint about us in our thirty years of business.


We completely guarantee the security of this Web site. Shopping online through our secure server is one of the safest ways to shop, and should you ever have any problems at all, we promise to resolve everything to your satisfaction.

Thank you for shopping at Firelight Glass! For more information see our Privacy Policy.

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