- We ship orders the next business day (orders made on Friday will ship Monday).
- We ship from our factory in California.
- Orders are shipped UPS ground, unless other service is requested.
- UPS ground service normally takes 5-7 business days; service to the west coast may take only 2-3 business days.
- UPS orange service is guaranteed in three business days.
- If you have not received your order within two weeks, or if you have any other questions regarding your transaction, please contact us at email@example.com Please be sure to provide your name, email address, and the date of your purchase when requesting an update. We answer emails Mon-Fri during business hours. Please be patient when requesting information over the weekend.
- We at Firelight Glass are working to improve our shipping options. Next year we will and offer an automated tracking system through UPS for your convenience.
- We guarantee 100% Customer Satisfaction and will accept all returns for full credit.
Thank you for shopping at Firelight Glass! For more information see our Contact page.